Terms & Delivery

All statements, guarantees or warranties in these terms of trading are additional to and do not alter or otherwise affect your statutory rights.

FREE DELIVERY ON ORDERS OVER £65 (up to 30KG, UK Mainland)

UK Mainland Standard Delivery (UP TO 30KG) is charged at the following rates:

           - £0-£20 = £7.95

           - £20-£65  = £5.99

           - £65+  = FREE DELIVERY

Delivery to the Isle of Wight is £10.99.

Delivery to remote parts of Scotland (Highlands & Islands) is £10.99

Delivery to Northern Ireland, Isle of Man, Isles of Scilly is £16.99

All Perishable Goods are dispacthed Monday-Thursday by Next Day Courier Service.  Please contact us if you need your order delivered over the weekend as additional weekend deliveries charges will apply.

We aim to dispatch your order within 48hrs, however, at busy times it may take up to 5 working days to recieve your delivery. 

Delivery / Shipping Payments / Availability of goods

Your card will not be charged until your order is ready for dispatch.  In the event that your order cannot be delivered in full (due to the availability of goods) we will contact you to discuss your options.  Where a product is out of stock and a similar product is available in stock for the same price or less we reserve the right to substitute one for the other and adjust your order accordingly.

Returns, collections & cancellations

We accept the return of damaged goods, which must be reported to us within 24hours of receipt.  For quality assurance, we photograph all orders before they are dispatch to you. 

Where the Customer is unavailable and unable to collect their order before it is returned to us, we reserve the right to charge an additional fee for re-shipping and any perishable items are non-refundable.

Customers will be responsible for the prompt return of orders (at their own cost) where an order is cancelled after it has been dispatched. We will not accept the cancellation of perishable goods.

Fresh & Frozen goods

Fresh & Frozen goods will be sent by next day delivery.  Thai Food Shop makes every effort to insulate packaging but cannot guarantee the condition of frozen goods on receipt.

Follow us...

  • facebook
  • twitter